Faqs

What is the check-in and check-out time at Silverland Ben Thanh Hotel?
Check-in starts at 2:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability and additional fees .

Does Silverland Ben Thanh Hotel offer free Wi-Fi?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including guest rooms, the rooftop pool area, and common spaces, ensuring seamless connectivity for business or leisure travelers.

Is there parking available at the hotel?
The hotel provides limited on-site parking for guests. It’s recommended to reserve a spot in advance, especially during peak seasons in District 1 .

What amenities does the rooftop pool offer?
The infinity rooftop pool features stunning views of Ho Chi Minh City, lounge chairs, and a bar. It’s open daily from 6:00 AM to 10:00 PM, with towels and refreshments provided.

Are there family-friendly rooms or facilities?
Yes, the hotel offers connecting rooms and family suites. Amenities like cribs and extra beds are available upon request, making it suitable for families exploring Ben Thanh Market.

Does the hotel have a restaurant or breakfast options?
The on-site restaurant serves a buffet breakfast with Vietnamese and international dishes. À la carte options are available for lunch and dinner, with room service until late .

How close is Silverland Ben Thanh Hotel to Ben Thanh Market?
The hotel is just a 5-minute walk from Ben Thanh Market, making it an ideal base for shopping, street food, and sightseeing in District 1.

Is airport transfer service available?
Yes, the hotel offers paid shuttle services to and from Tan Son Nhat International Airport (about 7 km away). Book in advance for a hassle-free arrival.

What types of rooms are available?
Room options include Deluxe, Premier, and Suites, all with modern decor, air-conditioning, minibars, and city views. Sizes range from 28 to 50 square meters .

Does the hotel have a gym or fitness center?
Yes, there’s a well-equipped gym open 24/7, along with a sauna and spa services for relaxation after a day in bustling Ho Chi Minh City .

Are pets allowed at Silverland Ben Thanh Hotel?
Unfortunately, the hotel does not allow pets, except for certified service animals. Contact the front desk for specific policies .

What is the cancellation policy?
Cancellations are free if made at least 24 hours before arrival for most bookings. Check your reservation details on OTAs like trip.com for variations .

Is smoking permitted in the hotel?
The hotel is entirely non-smoking indoors. Designated smoking areas are available outside for guests .

Does the hotel offer laundry services?
Yes, same-day laundry and dry-cleaning services are available at an additional cost, with express options for urgent needs.

How can I book tours or excursions from the hotel?
The concierge desk can arrange city tours, Mekong Delta trips, and Cu Chi Tunnels visits. Many guests praise the helpful staff for personalized recommendations .

What payment methods are accepted?
Major credit cards (Visa, Mastercard), cash in VND or USD, and mobile payments are accepted. Currency exchange is available at the front desk .

Is there a business center or meeting rooms?
Yes, the hotel features a business center with printing services and meeting rooms for up to 50 people, ideal for corporate travelers in District 1 .

What safety measures are in place?
The hotel follows strict hygiene protocols, including 24/7 security, CCTV, and COVID-19 safety standards like sanitization and contactless check-in.

Are there any special deals or packages?
Look for promotions on the official website, such as stay-and-dine packages or discounts for longer stays. OTAs often feature exclusive rates .

How do I contact the hotel for more information?
Reach out via phone at +842838272740